Privacy Policy

Privacy Policy and Terms of Use

ClienTell, LLC may provide its Services through mobile applications, websites, web-based applications, and other means so that trades professionals can access ratings and reviews of their prospective customers. Our Services are a ratings and review tool built by contractors, for contractors, to level the playing field and review customers the same way they can review you.

By using our Services, either as a User of our app or other means of provision, or by signing up as a Member, you signify your consent to our Terms of Use and Privacy Policy, which establish this legally binding Agreement. We may modify these Terms of Use and Privacy Policy from time to time, and it is your responsibility to check for any updates.

Privacy Policy

ClienTell takes protecting your privacy seriously. If you choose to share your personal information with us, we may share that information with others as described below so that you can use our Services.

Collection of Personal Information. When you set up an account to use ClienTell’s Services by becoming a Member, we will ask you to provide your personal information. Your decision to provide this information is voluntary, but we will not be able to provide the Services without your information. Through the Member information form, we collect personal information such as your name, address, billing information, phone number, email address, and location. We use your personal information for billing, assessments of and provision of Services, for communications, and for internal auditing. You agree to provide accurate and current information. We may cancel your registration or participation in our Services without notice if you provide false information or violate any term of this Privacy Policy or our Terms of Use.

Your Customers’ Information. Only you can view your list of customers. ClienTell strives to protect your confidential customer lists. ClienTell is about sharing ratings and reviews, not contact information for your customers.

Aggregate Information. We may collect general, non-personal, statistical information about the use of our Services, such as how many visitors visit a specific webpage and their activity while viewing that page. This information provides an overview of our Users and their behavior while using our Services, including to monitor traffic. We collect this information through the use of technologies such as cookies and web beacons. We collect this information in order to help enhance the Services to make your experience even better.

Member Profiles.  If you are a Member, you may choose to provide information for your Member Profile. Member Profiles should be considered public and available to anyone affiliated with ClienTell, including but not limited to other Users, Members, ClienTell Affiliates, and any third parties with whom the information is shared by one of these groups. From time to time, ClienTell may compile lists or data from the information available on Member Profiles and provide this information to our Affiliates, who may use the information for a variety of purposes, including marketing.

Disclosure Policy. ClienTell does not disclose your confidential personal information except with your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to cooperate with local, state and/or federal law enforcement authorities, enforce our Terms of Use, prevent unauthorized use of the Services, respond to claims that any content in the Services violates the rights of third parties, and protect the rights, property, or personal safety of ClienTell, its Users, or the public.

Rating and Feedback. ClienTell relies on ratings and feedback from Members regarding Members’ experiences with their customers. For that reason, ClientTell requests that you provide rating and feedback after a completed interaction with a customer, and we collect and use this information as an integral part of our Services. These ratings and feedback may include messages, posts, comments, responses, reviews, and ratings. Once provided to us, ClientTell reserves the right to publish any of this feedback provided by you in any medium.

Links. If you encounter a link to a third party website or material through our Services, please be advised that we are not responsible for the content or privacy practices of any third party website. If you leave our app or other platform providing Services, you are no longer operating under ClienTell’s privacy policy or terms of use unless and until you return to our app or other platform providing our Services.

Security. ClientTell will take reasonable precautions to protect your information we collect. Notwithstanding the foregoing, you are solely responsible for the security of information sent via your personal Internet connection, and you provide any information over such connection at your own risk.